Many companies are becoming formally registered as organizations that adhere to total quality management practices. Use of ISO 9001 certification is the most common international quality standard in localization. Companies participating in highly regulated worldwide industries including medical, pharmaceutical, energy and transportation, depend on the ISO 9001 certified localization services to comply with regulatory requirements.
ISO 9001 certification requires a Quality Management System, which includes a quality plan, documentation control system, process control, and quality and customer service measuring for continuous improvements of the Quality System. An institution of internationally recognized quality management process standards, the new ISO standard emphasizes continuous improvement, communication and customer satisfaction. ISO 9001 certification recognizes the LSP's rigorous linguist selection process, employee training, client-focused account and project management, and customer service practices. For localization quality, the benefits of using an ISO certified LSP include: business opportunities available to only registered organizations, profitability, increased market share, increase in customer satisfaction as the product most likely reflects the appearance of a locally offered product or services.